Privacy Policy
Last updated: [Insert date]
Thouf AI (“we,” “our,” or “us”) operates the website https://thoufai.com and provides AI-powered services, including custom AI voice agents and AI automation solutions (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
1. Information We Collect
We may collect the following categories of personal data:
a. Information You Provide Directly
Name
Email address
Phone number
Business or company information
User-submitted content, including text, files, and AI prompts or inputs
Communications with us (e.g., support requests)
b. Automatically Collected Information
IP address
Device and browser information
Usage data and interaction logs
Cookies and similar tracking technologies
c. Payment Information
Payments are processed by third-party payment providers. We do not store full payment card details on our servers.
2. How We Use Your Information
We use your information for the following purposes:
To provide, operate, and maintain our AI services
To process and respond to user requests and customer support inquiries
To improve service performance and AI outputs
To monitor usage and analyze trends
To comply with legal and regulatory obligations
3. AI Data Handling and Processing
User inputs and data may be shared with third-party AI providers solely for the purpose of processing requests and delivering the requested AI services.
We do not use user data to train our own AI models unless explicitly agreed otherwise.
We do not engage in automated decision-making that produces legal or similarly significant effects on users.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Essential website functionality
Analytics and performance monitoring
Marketing and promotional purposes
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
5. Sharing of Information
We may share your information with:
Service providers and vendors, including:
Go High Level
OpenAI
Grok
Twilio
Hosting, analytics, and infrastructure providers
Legal or regulatory authorities, if required by law
We do not sell your personal data.
6. International Data Processing
While Thouf AI operates from Dubai, United Arab Emirates, your data may be processed using global cloud infrastructure or third-party providers located in other jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place when such transfers occur.
7. Data Retention
We retain personal data until account deletion or as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Data Security
We implement appropriate technical and organizational security measures, including:
Data encryption
Access controls
Secure servers and infrastructure
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict processing
Opt out of marketing communications
Request data portability
To exercise these rights, please contact us using the details below.
10. GDPR & CCPA Compliance
We aim to comply with applicable data protection laws, including:
General Data Protection Regulation (GDPR) for users in the European Economic Area
California Consumer Privacy Act (CCPA) for California residents
California residents may request disclosure of data categories collected and request deletion of personal information, subject to legal exceptions.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Business Name: Thouf AI
Address: Muhaisina 4, Dubai, United Arab Emirates
Email: [email protected]